Springboard Features
Features and Pricing
Springboard powers creative, flexible engagement forms, enables personalized communications with your
supporters, and collects extensive, insightful supporter data to help you advance your digital
marketing.
Marketing
Offer rich, personalized supporter experiences across channels
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Creative Forms
Pixel-perfect, mobile-responsive engagement forms. Apply any layout, design, or progress meter for all engagement purposes: email sign ups, event registrations, RSVPs, waitlists, surveys, and more.
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Social
Build persistent social sharing into all supporter experiences, including advocacy, through integrated Facebook log in and Twitter. Track the social source of your supporters to identify key social influencers.
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Mobile
All supporter touchpoints are natively responsive for mobile, tablet, and desktop, to your specifications. Springboard’s admin interface is even optimized for mobile -- for on-the-go campaigner needs.
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Tracking
Easily add source code tracking, analytics, and custom tags to campaigns. Get real-time, detailed pictures of your supporters’ behavior, from their source to devices used to actions taken to social promotion.
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Dynamic Content
Personalize supporters’ interactions with your cause by automatically pulling any element of their profile and using interests and historical behavior to drive messaging and profile-specific conversion opportunities.
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Affiliate Content
Collaborate with affiliates or chapters by creating campaigns for one, many, or multiple groups. Share content or restrict staff access based on your organization’s structure and processes.
Fundraising
Maximize sustainer giving, donor engagement, & payment flexibility
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Creative Forms
Offer supporters many ways to donate: one-time, monthly, peer-to-peer, DIY, honor/memorial, ticketed events, premiums, and designated gifts, using one-step, two-step and fully custom user flows.
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Sustainers
Easily convert one-time gifts to recurring gifts through built-in sustainer upsell. Increase gift amounts with automated upgrade offers, and promote retention with easy-to-use billing management options.
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Peer to Peer
DIY and event-based fundraising lets supporters fundraise for your cause. Supporters can manage personal pages, enter gifts, log in via Facebook, set goals, and mobilize their social networks.
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Personalization
Increase gift amounts with pre-filled forms and dynamic ask strings based on online and offline giving history, including multiple ask strings for one-time vs. recurring gifts. Add a Recent Donors list to thank your supporters.
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Donor Self-Service
One-click donations makes giving simple. Allow donors to manage their gifts through a donor portal, offering easy gift updates, tax receipting, and access to a full gift history with both online and offline gift records.
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Payment Flexibility
Maximize ways to give through credit cards, e-checks, PayPal, Apple Pay and more. Choose from many supported gateways, and we’re always adding more. Offer multi-currency for international donations.
Advocacy
Focus on impact, analytics, & innovation for policy change
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Creative Action
Promote engagement with creative campaigns, from petitions to letter-to-target actions to social campaigns targeting legislators or other decision-makers. Use one-step, two-step, or fully custom forms.
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Tweet Your Legislator
Offer supporters a simple way to take social action through Springboard’s Twitter Integration, targeting in- or out-of-district decision- makers. Get built-in reports on Twitter actions taken and resulting shares.
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Advocate Experience
Let your established advocates support or sign their name to a petition through one-click actions and easy social share. Acknowledge their support and comments through a Recent Signers list.
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Targeting
Reach federal or state decision-makers (or both) with the most up-to-date government data and auto-districting. Create custom targets and saved target groups with the easy-to-use targeting center.
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Deliverability
Get spectacular delivery of supporter messages to critical decision-makers via web, email, and CWC. See transparent, real-time target delivery stats, with options to download signatures, pause, and restart campaigns.
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Impactful Campaigns
Advocacy can be more than just a tool for acquisition. Target decision-makers across the globe, build activist networks through peer-to-peer advocacy, track social reach and report on your impact.
Get industry-leading email marketing automation & deliverability
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Creative Email
Send highly targeted emails such as newsletters and asks. Personalize messages with dynamic content based on supporter behavior and activity. Choose from dozens of customizable templates or create custom emails from scratch.
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Triggered Messaging
Design and automate message series based on individual interests and behaviors. Move supporters between series according to interactions with your cause. Improve results with send time optimization.
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Data & Testing
Track email recipients across your channels with advanced source and conversion tracking. Build testing into your strategy. Access visual and in-depth reporting on all aspects of your campaigns, including deliverability.
Analytics
Examine, learn, & refine with sophisticated tracking & reports
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Source Codes
Easily add simple or sophisticated source code schemas to Springboard forms. Track sources, referrers, device usage, campaign info, email, originating social source, and more. Report on it all in Salesforce.
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Social Source Tracking
Follow the trail of action from one supporter through their whole network. Identify key influencers who are amplifying your cause, and understand the broader impact of a single gift, action, sign-up or share.
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Tag-based Tracking
Add any external analytics code to Springboard content for advanced tracking with tools of your choice such as Google Analytics, Google Tags, and testing apps like Optimizely, Google Optimize, or Visual Website Optimizer.
Integrations
Connect all of your systems to Springboard with ease
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Salesforce
Get built-in integration with the world’s leading CRM, Salesforce. Supports major nonprofit packages such as the NPSP, NGOC (roundCorner), or Luminate CRM, with full access to all AppExchange applications.
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Springboard APIs
Publish fundraising, advocacy, and contact forms in any digital property, using the Springboard APIs to submit back to the original forms. Call up lists of forms and form details so that data flows smoothly in Salesforce.
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Donor Databases
Custom integrations to connect your Springboard platform to your donor database, such as Raiser’s Edge, TeamApproach, DonorDirect, or ROI, for a complete technology solution and comprehensive data.
Support
Count on a team that knows you & your strategy
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Long-term Partnership
We’re here for the long haul. The team that implements you is the team that supports you. We work as outsourced members of your staff, in service of your strategy, with deep knowledge of what you’re trying to achieve.
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Phone, Email, & Chat
Get how-to help, training, and problem-solving support however you need it: a direct line, email, or chat with real people you know. No 1-800 numbers, no hold music, and no long waits for resolutions to your issues.
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Knowledge Base
Access the Springboard Knowledge Base to answer your questions, brush up on skills, train new staff, or research a how-to question. Get tutorials and problem- solving support for your less-common tasks.
Pricing
Springboard costs are transparent, easy to understand, and affordable.
Our pricing model is simple: Organizations pay a single monthly platform fee based on the features they need (such as fundraising, advocacy, and peer to peer), donation transaction volume, and a services fee for expert consultants to set up and support them -- at whatever level they need.
Ready to learn more?
We're ready to tell you all about Springboard. Dig into our materials, drop us a line, or come see Springboard for yourself.
What's New in Springboard
Fall 2017
Edition
This fall brings lots of new Springboard features focused on the administrator experience. With releases 4.18 and 4.19, we’re proud to introduce:
Form Cloning Library
CSS & JavaScript Library
Offsite Recurring Donations
Sneak Peak: Knowledge Base
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